Aiming to Become the
"Future Department Store"

At Isetan Mitsukoshi Group, for the future of further growth, we affirmed “Our Philosophy,” which is the raison d’etre for Isetan Mitsukoshi Group and the vision of ourselves that we aim to achieve, and we set ourselves to bringing about reforms to “connecting people and bridging times.”


In the midst of accelerating globalization and other movements, today we face ever more demand for “change.” Isetan Mitsukoshi Group will create new businesses and value by taking advantage of IT, stores, and human resources with the aim of becoming the “future department store.” Making use of digital technologies, our aim will be to connect customers with goods and events around the world.


Our growth strategy for that purpose includes these three aims:

●  “Innovation of the department store business model” to provide our customers with the ultimate customer experience through the seamless integration of our online (e-commerce) and offline (bricks-and-mortar store) presence.

●  “Creation of a new online business model” to provide a new purchasing experience utilizing digital capabilities.

●  “Expansion of our real estate business” to contribute to urban community building through the mixed-use development of our real estate holdings inside and outside Japan.<br>With a view to advancing these aims with speed, as well as establishing the revenue base for realizing our growth strategy, we will continue to engage in comprehensive reform of our cost structure.


This company’s strengths are in our people and our digital capabilities. By fusing these, we will provide our customers with new value, and for that purpose, we are inaugurating new services utilizing digital technology. These include the periodic home delivery service “ISETAN DOOR,” the integrated cosmetics website “meeco,” and others. We are also proceeding to revitalize the real store by remodeling and other work on the Isetan Shinjuku Main Store and Mitsukoshi Nihombashi Main Store, which are our flagship stores.


In addition, we are pursuing measures to strengthen our corporate governance system and address the issues and demands of a changing society through our corporate activities. In this way we will contribute to the realization of a sustainable society and a prosperous future for our customers and other stakeholders.


With regard to our stakeholders, we will be looking forward to your continuing and added support in the future.

April 2019

Toshihiko Sugie

President and CEO