Privacy Policy

Privacy policy

Basic policy

Isetan Mitsukoshi Holdings Ltd. and each of Isetan Mitsukoshi Holdings’ group companies (hereinafter collectively referred to as “the Group”) strongly recognize that the Personal Information provided by the clients (“Personal Information”; excludes Social Security and Tax Numbers or “My Numbers”) is the valued property of the clients and considers that the protection of the Personal Information is an essential social responsibility of its business conduct.
The Group manages appropriately the Personal Information and uses it properly in accordance with its goals in order to live up to the trust and expectations of the client.
Furthermore, The Group, in accordance with the basic policy mentioned above, conducts the below-mentioned initiatives in connection with the protection of Personal Information.

The Group's initiatives for the protection of Personal Information

1. Compliance with rules and regulations

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The Group, when handling the client's Personal Information, complies of course with the Act on the Protection of Personal Information (Kojinjoho-no-hogo-ni-kansuru Horitsu) and other applicable laws and regulations as well as industry guidelines, but, more than just regulations based on the law, also establishes self-imposed in-depth standards, and all the directors and employees comply to that.

2. Acquisition of Personal Information

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In the event that the Group collects and keeps the Personal Information provided by the client, the Group clearly specifies to the client the intended use of the Personal Information and receives the consent of the client hereof. Further, the Group collects and keeps the Personal Information, to the extent that it is necessary when selling or offering goods or services to the client or those necessary when offering various information, and such information shall be kept to a minimum.
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The Group shall acquire Personal Information from the client by using appropriate means such as credit card or MI Point membership application forms, the client’s card in shops, surveys, the Internet, post cards and so on and shall not acquire Personal Information by improper means.

3. Use of Personal Information

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The Group shall use the Personal Information only within the scope of the purpose of use which the client has consented and shall not use any information that exceeds the scope of the purpose of use previously consented by the client.
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The Group may share the Personal Information among the companies of the Group within the scope of purpose of use, in order to offer its clients comprehensive services.

4. Personal Information' safety control measures

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In order to establish and strictly apply voluntary standards on the appropriate acquisition and use of Personal Information and to rigorously manage Personal Information, the Group formulates the Personal Information Management Rules (the “Management Rules”) and establishes a Code of Conduct and specific rules to prevent unauthorized access to Personal Information, loss and destruction of, tampering with, and leaks of same.
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Based on the Management Rules, the Group establishes organizational structures for the secure management of Personal Information by means such as the appointment of persons responsible for managing Personal Information in all divisions.
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The Group rigorously manages clients’ Personal Information by means such as establishing Personal Information protection and management systems and continuously improving those systems and takes necessary and appropriate preventive measures and security countermeasures to prevent unauthorized access to Personal Information and loss and destruction of, tampering with, and leaks of same.
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The Group conducts education and training and thoroughly informs all employees including full-time, temporary and part-time employees concerning the protection of Personal Information based on the Management Rules and performs necessary and appropriate supervision to ensure that said Personal Information is securely managed.
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The Group provides the necessary and relevant supervision for the entrusted company in case of entrustment of handling of the client's personal data to a third person in order to ensure that this Personal Information will be safely managed.
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The Group endeavors to keep the client's Personal Information accurate and up to date.

5. Disclosure of Personal Information to a third party

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The Group does not disclose or provide clients’ Personal Information to third parties except in the following cases.
(1)
When the client approves;
(2)
When a public agency requires disclosure or provision pursuant to applicable laws and regulations;
(3)
When disclosure is necessary to protect human life or property and obtaining the client’s approval would be difficult;
(4)
When cooperation is necessary for the performance of public duties by the national government or a local public body and obtaining the client’s approval would likely impede the performance of those duties;
(5)
When the clients’ Personal Information is provided to a third party and prior notice is provided to the client of the matters set forth in (i) through (iv) below or the information is made available to the client by easily accessible means:
(i)
That the purpose of use is provision to third parties;
(ii)
The categories of Personal Information to be provided to third parties;
(iii)
The means or method of provision to third parties; and
(iv)
That the provision of Personal Information identifying the client will be terminated upon request from the client;
(6)
When Personal Information is disclosed or provided to third parties after processing to prevent individuals from being identified; and
(7)
When Personal Information is provided to another party and its affiliated persons in conjunction with a succession of business due to merger, corporate division, transfer of business or other reasons.
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When Personal Information is disclosed or provided to a third party pursuant to (1) through (7) above, the Group shall make arrangements concerning the handling of Personal Information with the third party and shall take all reasonable measures to protect Personal Information.

6. Disclosure, revision, and suspension of use of Personal Information

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The Group promptly copes with the client's wishes to disclose, revise or suspend the use of the Personal Information at the respective inquiry forms found here, to a reasonable and necessary extent. (Please note however that there could be cases where certain conditions are required or where some cost needs to be borne by the client.)

7. Revision of the Privacy Policy

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The Group strives to review and improve on a regular basis the Privacy Policy, the Management Rules and all the other related regulations as well as our safety control system, in order for them to be continuously operated effectively and appropriately..

Purpose of use of Personal Information

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In the Group, the Personal Information provided by the client is used in conformity with the purpose mentioned below.
(1)
For sales promotions such as providing information on products, information on daily life, and information on a variety of preferential treatments (including by e-mail).
(2)
For business process, relating to sales service such as accepting orders, layaway, sales processing, repairing processing, ulterior delivery, delivery and after-sales service. (Please note that it includes the cases where the Group determines that it needs to contact the client in relation to the above mentioned business process, such as lost property is found or delivery is not made on the scheduled date.)
(3)
For market research, data analysis and product and service planning and development.
(4)
To provide service to MI Point members.
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The Personal Information contains the Personal Information about the client himself/herself but also the Personal Information about his/her family, the Personal Information about the receiver's address, or the Personal Information collected indirectly through the client.

Joint use of Personal Information

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The Group, even in cases when the Personal Information is used jointly, only uses it within the scope of the purpose of use mentioned above.
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The types of the Personal Information which will be jointly used in the Group are as follows :
(1)
Information regarding attributes such as full name, gender, date of birth, address, phone number, e-mail address and place of work;
(2)
Information related to the contract's content and the history of the products purchased, such as the date of admission, the names of the products used, the amount of money used, the number of payments made; and
(3)
Information concerning the granting of MI Point membership points, membership point use information, membership point balance information and other information relating to points.
(4)
Any other information that the client has given consent to use jointly
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The group companies of the Group, that jointly uses the Personal Information, are as follows :
Isetan Mitsukoshi Holdings Ltd., Isetan Mitsukoshi Ltd., Sapporo Mitsukoshi Ltd., Hakodate Marui Imai Ltd., Sendai Mitsukoshi Ltd., Shizuoka Isetan Co. Ltd., Niigata Isetan Mitsukoshi Ltd., Nagoya Mitsukoshi Ltd., Hiroshima Mitsukoshi Ltd., Takamatsu Mitsukoshi Ltd., Matsuyama Mitsukoshi Ltd., Iwataya Mitsukoshi Co. Ltd., West Japan Railway Isetan Ltd., Isetan Mitsukoshi System Solutions Ltd., Isetan Mitsukoshi Business Support Ltd., Isetan Mitsukoshi Human Solutions Ltd., MICARD Co. Ltd., MI TOMONOKAI Co. Ltd., Isetan Mitsukoshi Property Design Ltd., Mammina Co. Ltd., CLUB21 JAPAN Co.Ltd., Isetan Mitsukoshi Food Service Ltd., JP Mitsukoshi Merchandising Co. Ltd., Isetan Mitsukoshi On-line Shopping Service Ltd., Leotex Co., Ltd., Isetan Mitsukoshi Real Estate Co. Ltd., Isetan Mitsukoshi Gift Solutions Ltd., Leo Mart Co. Ltd., Im Kankyo Building Management Co., Ltd., Studio Alta Co. Ltd., Isetan Swing Inc. Ltd., Isetan Mitsukoshi Travel Co., Ltd., T's TRADING CO.LTD., Fashion Headline Ltd., Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., LTD., Isetan Mitsukoshi Plan Do See Co., Ltd, Isetan Mitsukoshi Transit CO.,Ltd., Isetan Mitsukoshi Innovations Ltd., Isetan Mitsukoshi T Marketing Co,.Ltd.

Each company of the Group including Isetan Mitsukoshi Ltd, will responsibly manages the concerned Personal Information on joint use of the Personal Information in the Group.

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The procedure and inquiry as to disclosure, correction or suspension of the use of the Personal Information: When requesting for disclosure, correction or suspension of the use of the Personal Information, please complete the prescribed request form of the company and apply for thereby. Note that when a request is made for disclosure of the Personal Information, a handling charge of 500 yen per request applies. An additional actual cost applies also when a notice is sent by mail. Thank you for your understanding.